Lawful Issue

Our system is based on contract law. By parking and ignoring the warning signs, the motorist has entered into a contract to pay a parking charge. We operate our collections under the Administration of Justice Act 1970.

DVLA Code of practice for private parking enforcement

The DVLA have created a code of conduct to ensure lawful, ethical and fair business practice to which we adhere and are able to obtain vehicle-licensing details from them to enforce any parking charges that remain unpaid. The full PDF file of this Code of Practise can be found from the DVLA website here. (You will need the Adobe Acrobat reader to view PDF files. It is available free of charge from the Adobe website here.)

Protection of Data
After we have extracted the offenders’ details from the DVLA, we cannot disclose these, as we cannot disclose the site owners’ details to offenders. This is under the Data Protection Act 1988.

Payments
The Parking Charge is a standardised £60. This is in order with the current council Penalty Charges throughout England and Wales. If a charge is not paid within 14 days the charge will increase to £90. If payment is not received within a further 14 days the charge becomes £120 and legal proceedings to retrieve the monies commence.

Appeals from Offenders
Each motorist that receives a parking charge ticket will find clear instructions of how to appeal. The reasons for appeal are clearly stated, however compassion is granted as a sufficient reason, but is not listed in the terms of appeal.

Cancellations
The ethical policies we employ within our organisation mean that once a parking charge has been issued, the land owner/ manager has 21 days in which to cancel the ticket. This is to allow any offenders who receive a ticket in error to appeal and then subsequently relay the appeal to YOU for a decision.

Compensatory Payments
Only available with the Problem Park System NOT Patrols.
Each paid Parking Charge Ticket issued by YOU will result in a compensatory payment of £10 back to you. This is to cover any resource costs incurred and aim towards providing you with a solution that is paid for by the offenders and not by YOU the sufferer.